Refund and Return Policy

At Axcenxion Apparel Inc., we strive to ensure that every order is perfect, but occasionally, we may fall short of that perfection. We want you to have the best experience possible, so if there is an issue with your order, please follow the guidelines below:

1. Refunds: Please note that we do not offer refunds at this time. However, we are committed to doing everything else possible to make the transaction right for you. 

2. Contacting Support: If you encounter any issues with your order, please email our support team at support@axcenxion.com. In the subject line of your email, please include your order number for faster assistance. In the body of the email, please provide detailed information about the issue you are facing. We kindly ask for your patience as we strive to respond within 24 hours.

3. Conditions for Exchanges: We can only offer exchanges if the following conditions are met:

a. The item is unworn and undamaged.

b. The original tags are still attached. (If applicable)

4. Non-Returnable Items: Please be aware that there are no returns on socks and hats due to hygienic reasons. 

5. Shipping Costs: Shipping costs are non-refundable, and in the case of a return, the customer is responsible for covering the shipping fees. However, in cases of store error, we will cover the return postage and an apology to you.

6. Final Sale Items: All sales items are considered FINAL SALE, and no exceptions will be made for returns or exchanges. Gift cards and fragrances are also FINAL SALE items.

7. Lost Items: While we are not responsible for lost items in the mail, we will do everything possible on our end to ensure that your receive your package. If you encounter any issues with delivery, please reach out to our support team, and we will assist you to the best of our abilities.

Our goal is to provide exceptional customer service and ensure your satisfaction with your Axcenxion Apparel Inc. purchase. By placing an order with us, you acknowledge and agree to abide by this refund policy.

If you have any further questions or concerns, please don't hesitate to contact our support team at support@axcenxion.com. Thank you for your understanding and for choosing Axcenxion Apparel Inc. for your fashion needs.